Select which cookies you accept
When you visit this website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Below is a list of different categories of cookies that may be set and that you can freely change. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are required and must be accepted to use this site.
These cookies collect data about how visitors use this website.
These cookies allow the website to remember choices you make and provide enhanced, more personal features.
These cookies are used to deliver adverts more relevant to you and your interests.
Our mission is to make sure that the talent our customers look for is the talent they speak to, our purpose is to help recruiters spend time with the candidates rather than to spend time on finding them. With our software, we help our customer automize their job adverts on social media and job boards to attract both passive and active talent.
As our portfolio increases, we need to expand our operations team to continue to deliver a high-class onboarding for our clients. We're rapidly increasing the number of clients that are putting their trust in our product. Therefore, we are now looking for more Customer Success Managers to join us!
Interesting! So what will I do I this role then? 🤔
As a Customer Success Manager at Adway you will be part of our CSM team, currently consisting of two people! You will work closely with our clients to understand their needs to drive the most value and impact out of our products. Your main focus will be on building strong relationships and managing existing clients in Adway’s portfolio together with our Key Account Managers.
What would my main responsibilities be in this role?
Act as the main point of contact for all matters specific to assigned clients.
Develop a trusted advisor relationship with key client stakeholders.
Consult and train customers to leverage the best of Adway’s products to optimize the customers’ ROI. This includes that you will enhance clients' understanding of digital marketing and social media advertising.
Identify and grow opportunities within accounts and collaborate with our sales teams to ensure growth attainment.
Work together with our data scientist to analyse and report findings and results to our customers. You will also collect and analyse clients' feedback and present it internally.
Fine, I'm interested! What should my previous experience consist of?
We are looking for someone who easily can understand the customers’ everyday life and has experienced the power of great customer relationships. You have passion for people, are able to use your initiative, and are willing to go the extra mile.
You are a problem solver - someone who can turn a tricky situation into a positive outcome. You have the courage to challenge the current way of thinking and test new ideas and theories to drive business results.
A few years experience in sales, customer success or account management work, preferably from HR, digital marketing, or the media sector.
Driven by developing businesses based on a qualitative, consultative, and solution-oriented approach.
The ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
Strong customer-facing skills, able to proactively manage customer expectations, recognize customer needs and adapt company capabilities to customers’ requirements.
Excellent written and verbal communication skills in Swedish and English.
Why should I join Adway? 💜
You will be part of our purple family (as you might have noticed we have a thing for the purple colour 🥰💜) that know that without the passion, innovation, and enthusiasm our employees put into their work every day we wouldn't be where we are today.
We’re growing rapidly and it wouldn’t be able without our amazing people that see the value that our product gives our customers. You will be part of a culture that constantly challenge ourselves to be better, share our passion with each other and show heart in everything we do. 💪🔥💜
This is just the beginning of our journey; our vision is to be the leading HR- tech provider to large enterprises and recruitment agencies around the globe. We need more talented and passionate people to help us get there 🚀
We also offer:
We focus on your growth. We, therefore, offer Learning Fridays where you can spend the afternoon on your own projects and/or courses.
The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
Opportunity to work with continuous product development.
Become part of a positive, supportive and challenging culture
Visits to our offices in Gothenburg, Poland, and London.
Lots of social gatherings, after works and trips abroad!
Are you up for the challenge? 😉 Then apply to the position now and help us change the future of talent acquisition together!
Without great people, we wouldn’t have great technology and solutions. Talent and knowledge sit at the heart of Adway and our team!
At Adway we’ve got big goals, great people and a culture that supports your success. At Adway, we include everyone. Whether it’s to have fun, brainstorm big, or dream up what’s possible — we invest in our people, their progress, and their one-of-a-kind brand.
"We empower each other to think outside the box, boost each other's strengths and have a lot of fun! If you’re ready to weigh in on ways to make us even better, you’ll love it at Adway." - Sofia Eriksson, Head of People & Culture
We believe it’s our mission to connect you with the best talent in the candidate market. We do that by combining social media job advertising, automation, advanced machine learning software and human expertise. As your data-driven talent acquisition partner, we support you in finding, connecting with, and converting relevant talent. All this, while ensuring your employer brand presence increases and you become their employer of choice
Already working at Adway?
Let’s recruit together and find your next colleague.